Frequently Asked Questions
Your cannabis delivery questions answered
Your cannabis questions are important to us. Information about business hours, the delivery process, cannabis brands, and anything else one person might ask another about cannabis in Oakland, CA is right here. Don’t fret if you don’t see the answer to your question. Just give us a call and one of our menu experts will be happy to assist you.
What are your hours of operation?Sunday - Wednesday 10am to 9pm
Thursday 10am - 10pm
Friday 10am - 10pm
Saturday 10am - 10pm!
Is there a delivery minimum?The delivery minimum for all areas is only $50 after all promotions have been applied.
Should I use Mountain Remedy?YES! MOUNTAIN REMEDY offers easy access to high quality cannabis products without the hassle of looking for parking or waiting in line! Order online within a few clicks! You can also chat, call, text, or email us to place your order with one of our knowledgeable Menu Experts! It’s like having your friendly neighborhood budtender come right to your door!
When will I get my order?MOUNTAIN REMEDY’s mission is to get your delivery as quickly as possible! You will receive a text notification to the phone number provided when you are next in the drivers queue, with a tracking link to the drivers location and an exact ETA!
Express: For Express deliveries you will hear from a driver in 90 minutes or less.
Scheduled: For Scheduled deliveries we offer 2 hour time blocks up to 48 hours in advance.
Can I ask for discretion upon delivery?YES! MOUNTAIN REMEDY chooses to be as discreet as possible while following all required safety standards. After you receive your text that the driver is on the way, you will also receive a second text notifying you when they are 2-3 minutes out. Please utilize the messages section upon checkout if you have any further instructions you’d like to include!
Can I talk to a live person?YES! Our Menu Experts can be reached by call at 925-420-4215. They will be happy to answer any questions you may have!
Will tax be added in the cart?YES! As required by the California Department of Tax and Fee Administration, local cannabis taxing authorities, and the California Department of Cannabis Control, we are required to charge taxes for all purchases. We understand that taxation in our industry is high, and we are working with local groups to help people get their products for a lower price!
I am visiting from out of state. Can I get a delivery?YES! Any individual with a valid, government-issued photo ID proving they are 21 or older may order. We also require new users to submit a Berbix verification which involves taking a real-time selfie to confirm that the person on the card is the person ordering.
Can I return a defective or ineffective product?YES! Please [contact us] We will be happy to assist you! Whether it be a vape cart that just isn’t hitting, or a cannabis product that isn’t working for you, please let us know. MOUNTAIN REMEDY will always make sure you are happy with your purchase.
Can somebody else get my delivery for me?YES! Just have them on MountainRemedy.com. Once they’re a user, they’ll be able to receive orders for you!
Can I pay by card?YES! We take card payments for a $3 USD fee. For contactless payment select "Pay Online" when you check out through our website.
Do you have contactless payment options?YES! For a contactless payment select "Pay Online" when you check out through our website. Save time receiving your delivery with this pre-paid option! All information is encrypted so no human has access to your personal information.
Can I pay with Apple Pay?Apple Pay is not an accepted form of payment for cannabis at this time.
Does Mountain Remedy have a rewards or loyalty program?YES! MOUNTAIN REMEDY has the most generous loyalty program in the state of California called CannaCash. With each purchase, you will earn CannaCash which can be redeemed on demand from your mountainremedy.com account! Each dollar earns $.08. That means if you place a $100 order you'll have $8 sitting in your account for your next purchase! (Beat that AMEX!)
Are you hiring?We are always looking for people that are passionate in ensuring each and every customer receives only the absolute best customer service. If you’re interested in working for MOUNTAIN REMEDY, fill out the form and attach your resume cover letter here.
Do you take medical cards?YES! Mountain Remedy accepts Medical Cards so that you can increase your legal purchase limit from 1oz to 8oz of flower and many more edibles and concentrates.
I am a vendor and I want to get my product on your menu. Who can I talk to?All new vendor inquiries must go through our website-- Chat, or Email is preferred. If a buyer is interested in a meeting, they will reach out to you.